New Employee Technology Information
Welcome To Pleasant Grove Independent School District
New Employee District Technology
Below are some important links and information regarding district technology. Please check back regularly for updates and new resources.
1. Technology issue? How to submit a help desk ticket
PGISD utilizes Eduphoria Help Desk for all technology, maintenance, and transportation requests. You should have received an email titled, “Welcome to Eduphoria”, which includes your login information. To submit a request, please use the link below to access the Eduphoria system specifically for PGISD.
- Log in with the temporary username and password (sent to you in an email).
- Answer and save the security questions and answers.
- Select Help Desk, select the category, and complete the form.
2. Required district trainings for all employees
EDUHERO ONLINE PROFESSIONAL DEVELOPMENT
Eduhero is an online professional development platform. All trainings must be completed by September 30, 2025.
Question? Email Amy Riddell, ariddell@pgisd.net.
INFOSEC: CYBER SECURITY TRAINING
Cybersecurity training is provided by Infosec. All trainings must be completed by September 30, 2025.
Question? Email Lydia Moore, lmoore@pgisd.net.
3. Teacher laptops
New employees will be contacted when their laptop is ready for pickup. Laptops are assigned to teaching staff as part of district-issued technology.
- Login will be first initial and last name unless otherwise noted. Example: jdoe
- Password will be Gmail password.
Personal devices may NOT be connected to the wireless network with the exception of cell phones.
General Information
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Yes, additional training will be provided during campus professional development to familiarize you with tools, resources, and other available technologies.
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Pleasant Grove ISD has many online instructional resources such as online textbooks, assessment tools, ClassLink, Google for Education, and content resources. These are coordinated at the district level to ensure all teachers and students have the correct access they need to use these tools.
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- Please do not remove or relocate equipment in your room due to inventory procedures and to ensure it will work if moved.
- We are unable to support personal devices or equipment.